1.    Review and confirm the content of the payment contract

Gene Solutions has a mechanism allowing customers to review, add, modify and confirm transaction content before submitting an online payment. This review and confirmation mechanism meets the following conditions:

The displayed information includes:

a) The name of goods or services, quantity and type;

b) The delivery method and term or provision of services;

c) The total value of the contract and details related to the payment method selected by the customer.

This information can be stored, printed and displayed later.

  • Informs customers on how to accept the contract offer and the deadline for confirming via hotline.
  • Allows customers, after reviewing the above information, to choose to cancel the transaction or confirm the offer to enter into a contract through the website or hotline.

2.    Information about general transaction conditions:

Gene Solutions allows customers to read and express their own consent to the general transaction conditions before submitting an offer to enter into a payment contract.

These general transaction conditions include:

  • Return Policy, including return period, method of return or exchange, method of refund, cost of return (publicly published on the website);
  • Product warranty policy (publicly announced on the website);
  • Service standards, service provision processes, fee schedule and other terms relating to service provision, including conditions and limitations (if any) (publicly published on the website);
  • Obligations of sellers and obligations of customers in each transaction (publicly published on the website).

3.    Information about payment methods:

  • Gene Solutions đhas published all applicable payment methods with the intention of allowing customers to understand and select the appropriate payment method in the Payment and Shipping Policy section.
  • Gene Solutions allows customers using the online payment function to review and confirm the details of each transaction before making the payment.
  • Gene Solutions ensures the safety and security of customers’ payments, claims handling and compensation, in case a customer’s payment information is changed, deleted, canceled, copied, disclosed, illegally moved or appropriated during transfer through the Gene Solutions website causing damage to customers.


The information and features provided on the website are completely free. Gene Solutions does not charge customers service fees when accessing the website. Customers only make payments after using the service directly at Gene Solutions’ offices or at Gene Solutions’ partner offices, or when paying fees for products ordered on the website.

Customers using Gene Solutions services can select from one of the following payment methods:

1.    Delivery method–Cash payment:

Delivery method–Cash payment applies to orders delivered nationwide.

Customers can order via the website ( or via the hotline (0911 649383). Our staff will call to confirm the product and shipping method with customers. Customers are responsible for making payment for the order in full to the delivery staff immediately after completing the goods inspection and receiving the invoice.

2.    Payment method via bank transfer

Payment methods via bank account and delivery are also applied to orders nationwide.

Customers can order via the website ( or via the hotline (0911 649383). Our staff will call to confirm the product and shipping method as well as to provide detailed instructions on transfer procedures via account bank account (Note: customers should keep the order code and clearly specify that code when making the transfer).

Customers may transfer payments to Gene Solutions’ account using the following information:

  • Bank Name: Joint Stock Commercial Bank for Foreign Trade of Vietnam—Vietcombank Tan Dinh Branch
  • Bank Address: 72 Pham Ngoc Thach, Ward 6, District 3, Ho Chi Minh City, Vietnam
  • Bank SWIFT Code: BFTVVNVX037
  • Account Name (Vietnamese): CÔNG TY TNHH GENE SOLUTIONS LAB
  • Current Bank Account No. (VND): 0371000518093

Immediately after receiving the confirmation notice from the bank, Gene Solutions will notify the customer and deliver the goods.

*** Gene Solutions will not be responsible for errors in the transfer process or transfer of incorrect information. You must work directly with the bank to resolve such errors.