I. DELIVERY METHOD
After receiving confirmation of your order, we will promptly ship your test kit as soon as possible. In order to facilitate delivery and goods to be sent to customers, please provide details of your house number, street name, ward, village, hamlet, group, area, village, commune, town, county, district and province in precise detail. We reserve the right to cancel orders that are not clearly addressed and we will not be held responsible for late or lost deliveries, etc., due to incorrect information.
Gene Solutions currently applies the following shipping methods:
- Delivery staff will directly deliver test kits to customers’ homes in the inner city districts of Hanoi and Ho Chi Minh.
- Delivery fee: Free shipping on all orders.
II. ESTIMATED TIMES FOR DELIVERY OR SERVICES PROVIDED, ACCOUNTING FOR GEOGRAPHIC DISTRICT AND MODE OF DELIVERY
Delivery time: from 1–10 days, depending on the type of goods and shipping method. Our staff will specifically notify you of your delivery time after you confirm your order.
Mode of delivery: Staff deliver to your home or via delivery service.
Before shipping, we will notify you of the delivery time. Orders within Ho Chi Minh City: shipping at customer request.
- Orders within a radius of 100km: shipped within 24 hours or as agreed between the company and the customer.
- Orders outside a radius of 100km: shipped within 5 days or as agreed between the company and the customer.
- Delivery time: from 8:30 to 19:00 every day of the week.
III. GEOGRAPHIC LIMITATIONS FOR DELIVERY OR SERVICE PROVIDED (IF ANY)
Depending on the delivery policy of the courier, Gene Solutions will notify the customer if there are problems with the delivery and refund any payment if there is no shipper to accept the order within two days ( From the date of payment confirmation or confirmation of transaction approval).
In case there is a delay in delivery or service provision, Gene Solutions will provide timely information to the customer and create an opportunity for the customer to cancel the transaction (If so desired).
The nature of the product precludes a warranty policy. The product may be subject to a return policy if the conditions specified in that policy are met.